Terms of Use

Welcome to Ricateka! These Terms of Use ("Terms") govern your access to and use of our IT solutions, software development services, and related offerings. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

1. Acceptance of Terms

By accessing, browsing, or using Ricateka's platform and services ("Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

You confirm that:

• You are at least 18 years old or have legal guardian consent
• You have the authority to enter into this agreement
• Your use of the Services is not prohibited by law
• You agree to comply with all local, state, national, and international laws

2. Our Services

Ricateka provides innovative IT solutions and custom software development services, including but not limited to:

UI/UX Design

Crafting intuitive and visually compelling interfaces that deliver seamless and engaging user experiences across all devices and platforms.

Web Engineering

Developing robust front-end and back-end systems for high-performance, interactive, and secure web applications tailored to your business needs.

Data Migration

Ensuring smooth and secure data transitions between systems or data centers with minimal downtime and maximum data integrity.

Custom Software Solutions

Tailored software development that focuses on creating scalable, secure, and efficient applications to meet specific business requirements.

MVP Development

Building Minimum Viable Products to validate ideas, test market demand, and gather user feedback for future product iterations.

3. User Accounts and Responsibilities

Account Creation

To access certain services, you may need to create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Keeping your account information current and accurate

Account Security

We implement industry-standard security measures, but you must also:

• Use strong, unique passwords
• Enable two-factor authentication when available
• Regularly review account activity
• Log out from shared devices

4. Acceptable Use Policy

✅ Permitted Uses

• Legitimate business operations and software development
• Educational purposes and learning
• Testing and quality assurance in controlled environments
• Portfolio and demonstration purposes with proper attribution

❌ Prohibited Activities

• Illegal content distribution or hosting
• Malware, phishing, or spam operations
• Circumventing security measures or access controls
• Violating intellectual property rights
• Reverse engineering or copying our proprietary solutions
• Activities that could harm our reputation or services

5. Privacy and Data Protection

Our Commitment to Privacy

We are committed to protecting your privacy and comply with applicable data protection laws including GDPR, CCPA, and other relevant regulations.

Data We Collect

• Contact Information: Name, email, phone number, billing details
• Project Data: Requirements, specifications, deliverables
• Technical Data: IP addresses, browser information, usage logs
• Communications: Support tickets, emails, feedback

Data Use and Retention

We use your data to provide services, improve our offerings, ensure security, and communicate with you. Data is retained only as long as necessary for business purposes or legal requirements.

Your Rights

You have the right to access, correct, delete, or export your personal data. Contact us at [email protected] to exercise these rights.

6. Intellectual Property

Our Rights

All content, features, code, designs, and functionality of our services and deliverables are owned by Ricateka or our licensors and protected by international copyright, trademark, and other intellectual property laws.

Your Rights

Unless otherwise agreed in writing:

• You retain ownership of content and data you provide to us
• Upon full payment, you receive license rights to custom-developed solutions as specified in your agreement
• You grant us a limited license to use your materials as necessary to provide our services

Portfolio Use

We may showcase completed work in our portfolio unless you explicitly request confidentiality in writing.

7. Payment and Billing

Payment Terms

• Project fees are outlined in individual service agreements
• Payment schedules vary by project (milestone-based, hourly, or fixed-price)
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments may incur interest charges and service suspension

Refunds

Refund policies are project-specific and outlined in your service agreement. Generally, work completed cannot be refunded.

8. Warranties and Disclaimers

Our Warranty

We warrant that services will be performed in a professional and workmanlike manner. Specific warranties for deliverables are outlined in project agreements.

Disclaimer of Warranties

Except as expressly stated in your service agreement, services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

9. Limitation of Liability

Maximum Liability

Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid us in the preceding 12 months, or $1,000 USD, whichever is less.

Exceptions

These limitations do not apply to liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

10. Client Responsibilities

Successful project completion requires your cooperation. You agree to:

• Provide timely and accurate information, materials, and feedback
• Designate authorized representatives for project decisions
• Review deliverables within agreed timeframes
• Ensure you have necessary rights to materials you provide
• Pay invoices on time
• Communicate changes or concerns promptly

Delays

Delays caused by late client feedback or materials may result in timeline adjustments and potential additional costs.

11. Termination

Termination by You

You may terminate a project by providing written notice. You will be responsible for payment for all work completed up to the termination date.

Termination by Us

We may terminate our relationship if you:

• Violate these Terms or project agreements
• Fail to pay fees when due
• Engage in abusive or unprofessional behavior
• Provide false or misleading information

Effect of Termination

Upon termination, you must pay for all work completed. We will provide you with work-in-progress, subject to full payment. Rights to deliverables transfer only upon full payment.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

We will make reasonable efforts to notify you of material changes via email or website notice.

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of Costa Rica, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms will be resolved through:

1. Good faith negotiations between the parties
2. Mediation, if negotiations fail within 30 days
3. Binding arbitration as a last resort

Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts in Cartago, Costa Rica for any legal proceedings that cannot be resolved through arbitration.

14. Miscellaneous

Entire Agreement

These Terms, together with any project-specific agreements, constitute the entire agreement between you and Ricateka regarding our services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Version 1.0 | Effective Date: December 3, 2025

These terms supersede all previous versions and agreements.