Frequently Asked Questions

Ricateka is an innovative IT solutions company based in Costa Rica, specializing in custom software development, UI/UX design, web engineering, and data migration services. We help businesses transform their ideas into scalable, efficient digital solutions.

We are headquartered in Cartago, Costa Rica. While our physical location is in Costa Rica, we serve clients worldwide and work remotely with teams across different time zones to ensure seamless collaboration.

We work with diverse industries including fintech, e-commerce, healthcare, education, SaaS, and enterprise technology. Our solutions are adaptable to any sector requiring digital transformation and innovative software solutions.

We specialize in modern technologies including React, Vue.js, Angular, Node.js, Python, .NET, cloud platforms (AWS, Azure, GCP), databases (PostgreSQL, MongoDB, MySQL), and emerging technologies like AI/ML integration. Our tech stack evolves with industry trends.

Yes! Our design team creates intuitive, visually compelling interfaces with a focus on user experience. We conduct user research, create wireframes and prototypes, and deliver responsive designs that work seamlessly across all devices.

Absolutely. We specialize in smooth, secure data migrations between systems or to cloud platforms. Our process includes thorough planning, testing, validation, and minimal downtime strategies to ensure your data integrity throughout the transition.

Yes, we develop both native and cross-platform mobile applications using React Native, Flutter, and native iOS/Android development. We can also create Progressive Web Apps (PWAs) that work across all devices with a single codebase.

Project timelines vary based on scope and complexity. An MVP can be delivered in 6-8 weeks, medium-sized applications take 3-4 months, and enterprise solutions typically require 6-12 months. We provide detailed timelines during the discovery phase.

We follow an Agile/Scrum methodology with 2-week sprints, continuous integration/deployment, and regular client feedback. This includes discovery, design, development, testing, and deployment phases with transparent communication throughout the entire process.

Your involvement is crucial to project success. We schedule regular check-ins (weekly or bi-weekly), provide access to project management tools, conduct sprint reviews, and maintain open communication channels. You decide the level of involvement that works best for you.

Yes! We excel at team augmentation and collaborate seamlessly with in-house teams. We adapt to your existing workflows, tools, and processes, whether we're leading the project, supporting your team, or working as an integrated part of your development organization.

We offer flexible pricing models including fixed-price projects, time & materials, and dedicated team arrangements. Pricing depends on project scope, technology stack, timeline, and team size. We provide detailed estimates after understanding your requirements.

Yes, we structure payments in milestones aligned with project deliverables. Typical arrangements include an upfront deposit, milestone payments, and final payment upon completion. We're open to discussing payment terms that work for both parties.

Project costs typically include discovery & planning, design, development, testing, deployment, documentation, and initial training. Third-party services (hosting, APIs, licenses) are usually separate. We provide transparent breakdowns of all costs upfront.

We support early-stage startups with flexible engagement models and can discuss equity partnerships for the right opportunities. Contact us to discuss your specific situation and explore options that align with your budget and growth plans.

Yes! We offer comprehensive maintenance and support packages including bug fixes, security updates, performance optimization, and feature enhancements. Support levels range from business hours to 24/7 coverage depending on your needs.

Response times depend on your support package and issue severity. Critical issues receive immediate attention (within 1-2 hours), high priority within 4-8 hours, and normal requests within 24-48 hours. We provide clear SLAs with all support agreements.

Absolutely. We provide comprehensive training sessions, detailed documentation, and video tutorials to empower your team. Training can be customized for different roles (admins, end-users, developers) and delivered remotely or on-site.

You retain full ownership of all custom code, designs, and deliverables created specifically for your project. We transfer all IP rights upon final payment. We only retain rights to our proprietary frameworks and tools used in development, which are licensed to you.